Among the biggest challenges firms face in going global is that of performing a rigorous analysis to determine which functions should stay at home or go global. Then, too, firms sometimes fail to clearly understand their customer bases and value propositions. If a company depends on close relationships with certain business partners or customers to deliver value, then outsourcing may create new barriers that add layers of complexity to processes—offsetting any financial gains.
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Monday, November 6, 2006
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